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Masterclass Series on Customer Centricity

Gain insights into the nuances of cultivating customer trust and expanding an authentic client network to ensure sustained success ... for your business. Comprehend the advantages of prioritising people over profit in the long run, fostering stronger commitment within an organisation. Read more

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About this Class

Masterclass Series on Customer Centricity

Gain insights into the nuances of cultivating customer trust and expanding an authentic client network to ensure sustained success for your business.Comprehend the advantages of prioritising people over profit in the long run, fostering stronger commitment within an organisation.

Learn from GrandMasters like Nithin Kamath, Puneet Dalmia, Nakul Anand, and more, a keen understanding of consumer preferences and customer centric business models, for a sustainable corporate growth.

Topic: Customer Centricity

Browse Lesson Plan

Understand the importance of core competencies and transparency in growing an organic client base

Learn how being accessible helps to build the right connection with customers.

Understand how prioritizing customers can help you make them your brand ambassadors as well.

Watch how one can create and build an exemplary service brand.

Know the long-term benefit of prioritizing people over profit to strengthen commitment within an organization.

Unlock the secrets of effective customer relations. Explore strategies to turn dissatisfied customers into loyal advocates and leverage positive word-of-mouth. Discover the cardinal rule of customer service: never forget a customer and never let them forget you.

Focus on meeting client needs rather than just selling ideas. While ideation must align with customer demands, some innovations may only resonate post-creation. Combining storytelling with facts is key to effective selling, and leaders should use fact-based narratives to inspire solutions from their teams.

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Frequently asked questions

Who are the GrandMasters?

Top business leaders of the country, who have for the first time ever donned the teacher’s hat, to cohesively drive the singular agenda of inspiring future leaders through their own journey. These leaders will talk about how they rose to the top of the heap through their phenomenal management styles, world-changing strategies, and disruptive leadership forms.
Why should I watch ET GrandMasters?/ What is ET GrandMasters?

ET Grandmasters presents a never-before-seen initiative consisting of the top business leaders of the country who will take on the role of a Grandmaster. This platform unfolds a pathway for the professionals of today to learn from the top business minds of the country and find answers to various challenges of running and leading a business. We document the journey of each leader in a motivational yet instructive way. We aim to grip all our learners with lessons encapsulating the professional and personal trajectory of renowned corporate leaders in a masterclass format.

Our vision is premised on inspiring the next-gen professionals of the country. We hope to create a space for our learners to gain first-hand knowledge from a variety of different business leaders. From the tricks of the trade to building a business from scratch, through the highs and lows of the business world to leaving a legacy behind, experience it all with ET Grandmasters.
What do I get after subscribing?

With your purchase, you receive access to exclusive modules from Grandmasters for a period of 12 months/ 6 months/3 months depending on your plan. Check the ‘view plans’ tab for pricing options.
How do I select the right masterclass for myself?

ET GrandMasters offers a variety of content based on business and entrepreneurship. The best people in business talk about the strategies, management styles, leadership mantra and teach subscribers to navigate through their professional journey with utmost ease. Business acumen, dealing with failure, risk taking, decision making, starting up or already in business, there is something for everyone.

You need no background or experience in a particular domain to enjoy these videos, which have been curated for an overall educational and awe-inspiring experience. The GrandMasters talk extensively about their business journey and the little tricks they learnt along the way. They will share tried and tested formulas of success and dealing with all aspects of business and entrepreneurship.

For professionals, they help to understand aspects of effective hiring, retention, team building, stress management, effective leadership and all aspects that one faces during their career.

What are the available pricing options?

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